This cancellation and refund policy outlines the terms and conditions governing cancellations and refunds for services provided by DIGIRASA. By using our services or making a purchase/order through our website you agree to comply with this Policy.

Once an order has been made and the payment has been processed it cannot be cancelled or modified. Users are responsible for carefully reviewing the details of the menu before making an order. We encourage users to reach out to our customer support team if they have any questions or require further information before checkout. Users acknowledge and understand that the services offered on our Website may have time-sensitive components personalized content or require immediate access upon purchase. Therefore cancellation requests will not be accepted after the purchase has been completed.

DIGIRASA Users will be required to ‘subscribe’ to a package with the minimum subscription being for 7 (seven) days. If you choose to cancel your subscription to a meal plan prior to the same being activated/before the cut-off period prescribed by the Platform we will refund the entire amount to your bank account. In the event you choose to cancel the subscription after the same has been activated but prior to expiry of the subscription we will adjust the subscription amount to you after deducting an amount to equivalent to the per day cost of the number of days utilised by you including taxes and the delivery charges and extend the subscription plan to the extent of such meal(s). In the event we are unable to deliver any meal(s) to you as a result of circumstances beyond our reasonable control we will extend the subscription plan to the extent of such meal(s). Although we take the maximum possible care in ensuring that the correct meals are delivered to you and that they are always fresh you may sometimes receive the wrong meal or a meal with ingredients that may have become stale due to the weather or other conditions. If you receive the wrong meal or a defective meal please contact us at [email protected] or +91 8143231857 within 1 (one) hour of receipt of the order along with images of the order. Once we confirm your claim we will attempt to replace the order on the same day. However if we are unable to do so we will adjust the amount in subsequent order. Please note that disliking the food taste or minor differences in the appearance colour or weight of the meals as compared to the images and/or specifications on the Platform shall not be considered to be “receipt of wrong meal” or “meal(s) received with defect””. There will be no replacement refund or extension in subscription plan in such a case. The decision regarding whether a meal is wrongly delivered or defective shall be at the sole discretion of Bulusu Digital Innovations Pvt Ltd.

As Bulusu Digital Innovations Pvt Ltd offers unique range of products on its DIGIRASA platform which are perishable we are not able to offer any returns or exchanges on such products. An order once placed shall be final and non-refundable. Once the order is placed by the User there can be no cancellation for any reason whatsoever except only in a situation where the delivery of the product(s) is delayed by more than 4 (four) hours beyond the selected delivery date. In such a case the User may cancel the order at his/her option by contacting us at [email protected] or +91 8143231857 and we will issue a full refund to the User’s bank account. In the event of unavailability of a product or if the User receives the wrong product(s) or product(s) with material defects and in a damaged condition the User must immediately call us at +91 8143231857 and e-mail us at [email protected] on receipt of the package along with images of the product(s). Once we confirm that the products were received by the User qualify under the abovementioned conditions we will replace the relevant product or process a full refund for the relevant product. Please note that taste of the product or minor differences in the appearance colour or weight of the products as compared to the images and/or specifications on the Platform shall not be considered to be “receipt of wrong product” or “product(s) received in damaged condition”. The decision regarding whether a product is damaged or not shall be at the sole discretion of Bulusu Digital Innovations Pvt Ltd. We do not provide refunds for any reason including but not limited to client dissatisfaction change of mind or inability to utilize the services or products.